Return Policy

Last Updated: 29th January, 2025

At Thera Motion, your satisfaction matters to us. If you’re not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

You may request a return if:

The item was received damaged or defective

The wrong item was received

The item is unused, in its original packaging, and in resellable condition

Return requests must be submitted within 14 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless defective or damaged upon arrival:

Personal therapy and recovery devices

Compression garments and braces

Massage and body-contact products

Heat therapy products

Clearance or final sale items are non-returnable.

3. How to Request a Return

To initiate a return, please contact us at support@theramotion.com
with:

Your order number

The email address used at checkout

A brief explanation of the issue

Photos or videos (if the item is damaged or incorrect)

Our support team will respond within 24–48 business hours with next steps.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error

Items returned without prior approval will not be accepted

We recommend using a trackable shipping service.

5. Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method

Refunds are processed within 5–10 business days

Shipping fees are non-refundable

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund after the processing period:

Check with your bank or payment provider

8. Contact Us

For return-related questions or support, please contact:

Email: support@theramotion.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

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